The Role of Records Management Practices in Promoting Good Governance in Malaysia: A Conceptual Framework.

Authors

  • Norhaida Hanim Ahmad Tajudin Faculty of Communication, Visual Art and Computing, UNISEL
  • Nur Syufiza Ahmad Shukor Faculty of Communication, Visual Art and Computing, Universiti Selangor
  • Mohd Zaidi Mohd Hajazi Faculty of Education and Social Sciences, Universiti Selangor

Keywords:

Effective Service Delivery, Professionalism, Public Sector

Abstract

Abstract: Record management is a crucial component that must be carried out to promote good governance practices, as there are numerous criminal issues highlighted in the public sector, such as corruption, fraud, and record falsification. As a result, the public develops negative perceptions and arguments about the public sector’s performance in its capacity as an authority with a mandate from the people to promote morality in national governance and protect the rights of the people. Previous research reveals that accountability, transparency, and effective service delivery are prioritized over other elements. Therefore, this study proposes a conceptual framework for record management that incorporates these key elements of professionalism, accountability, transparency, and effective service delivery in Malaysia’s public sector, which is significant to support the National Archives of Malaysia Strategic Plan 2021-2025 and the National Good Governance Plan (My Government) to empower record management as a key component of achieving good governance practice in the public sector.

Keywords: Records management practices, Accountability, Effective service delivery, Transparency, Good governance, Professionalism

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Published

2024-08-22

Issue

2023: Proceeding of the 3rd International Multidisciplinary Postgraduate Conference 2023 (IMPC2023)

Section

Education and Social Sciences

Categories