A Process for Validating a Web-Based Academic Application's Quality Model in Public Universities: Delphi Study

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Nur Razia Mohd Suradi
Saliyah Kahar
Nor Azliana Akmal Jamaludin


Overview of the Study (Research Problem, Aim and Objectives): In this study, the method of selecting an expert panel judgement for confirming a suggested high-quality model of academic application in higher education institutions is explored. In order to minimize bias when validating the Web-Based Integrated Student Assessment (WBISA) quality model, experts are selected based on criteria designed to verify the correctness of the panel's chosen experts.

Design/Methodology/Approach: The Delphi method is a widely used and respected way to collect information from respondents who are experts in the subject matter. By using a series of questionnaires disseminated across several iterations to gather data from a panel of chosen individuals, the Delphi methodology is a good choice as a way of reaching consensus. 

Results/Findings: The evaluations made by six expert panels for the WBISA application quality model made up the study's findings. Here, the expert panel acted as a final decision-maker in approving the suggested quality model.

Conclusion and Implications:  The findings suggest that the WBISA quality model, which is based on expert judgement consensus through the use of the Delphi technique, could offer valuable insights that IT development teams can utilise when developing academic applications for higher education institutions.

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Education and Social Sciences