A Conceptual Paper: Impacts of External Quality Assurance on Organizational Performance at Oman Private Higher Education Institutions: Mediating Effect of Organizational Commitment
Purpose: This paper is intended to examine the impact of External Quality Assurance (EQA) on Organizational Performance (OP) in the private higher education institutions in Oman with the mediating effect of Organizational Commitment (OC).
Background: Higher education in Oman has got unrivaled attention from the government. This is true for both the public and private higher education. The quality of all work related to higher education is a mandatory requirement. Hence, all Higher Education Institutions (HEIs) are required to maintain quality in their strategies and operations. The External Quality Assurance has developed and nowadays is considered as an important tool to evaluate quality at HEIs. The organizational performance is one of the sensitive issues which got the attention of researchers. It is affected by different variables and it is assumed that it should be the ultimate result for all the efforts made by the organization. The OP is highly connected with the performance of human resources and their management practices and basically with the organizational commitment.
Design/Methodology/Approach: This study has used both qualitative and quantitative design approaches. Secondary data (External Quality Assurance Audit Reports which was collected from Institutional Accreditation Stage 1: Quality Audit Reports) were used to analyze the content of the reports. For the quantitative data, different types of questionnaires were used to analyze the employee satisfaction, the organizational commitment and the performance efficiency of the organizations. The data were collected from the appropriate sample size in the field of private higher education in Oman.
Results/Findings: The study was an important step towards a well understanding of the organizational performance atmosphere at Oman private higher education institutions as this field has not got enough attention from researchers. The findings will assist the private HEIs in Oman to have a clear picture about the external quality assurance contributions on organizational performance.
Conclusion and Implications: The identification of the impact of EQA on Organizational Performance is expected to highlight the strengths and weaknesses of the implemented processes and strategies of the quality assurance at Oman private HEIs.